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CLAIM FOR DAMAGE IN SHIPMENT
The instrument should be tested as soon as it is received. If it fails to operate properly, or is damaged in any way, a claim should be filed with the carrier. A full report of the damage should be obtained by the claim agent, and this report should be forwarded to us. We will then advise you of the disposition to be made of the equipment and arrange for repair or replacement. Include model number and serial number when referring to this instrument for any reason.
WAR R A N TY
Hewlett-Packard Company warrants each instrument manufactured by them to be free from defects in material and workmanship. Our liability under this warranty is limited to servicing or adjusting any instrument returned to the factory for that purpose and to replace any defective parts thereof. Klystron tubes as well as other electron tubes, fuses and batteries are specifically excluded from any liability. This warranty is effective for one year after delivery to the original purchaser when the instrument is returned, transportation charges prepaid by the original purchaser, and when upon our examination it is disclosed to our satisfaction to be defective. If the fault has been caused by misuse or abnormal conditions of operation, repairs will be billed at cost. In this case, an estimate will be submitted before the work is started.
If any fault develops, the following steps should be taken:
1. Notify us, giving full details of the difficulty, and include the model number
and serial number. On receipt of this information, we will give you service data or shipping instructions.
2. On receipt of shipping instructions, forward the instrument prepaid, to the
factory or to the authorized repair station indicated on the instructions. If requested, an estimate of the charges will be made before the work begins provided the instrument is not covered by the warranty.
SHIPPING
All shipments of Hewlett-Packard instruments should be made via Truck or Railway Express. The instruments should be packed in a strong exterior container and surrounded by two or three inches of excelsior or similar shock-absorbing material.
DO NOT HESITATE TO CALL ON US
I I
275 PAGE MILL ROAD
PAL0 ALTO.CALl R U.S.A.
CABLE
"HEWPACK"
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